TRAINING & TRANSPORT
Terms and conditions
Terms & Conditions of Transport
Including Booking Form
The following T&C’s cover legal cover, cancellation policy & damage policy:
Please have a through read through these terms and conditions carefully, it is the customers responsibility to read the following conditions before booking transport with us, if you book transport you are agreeing to the following conditions. If you have any questions about the following terms and conditions, please contact us.
Care, Custody and Control insurance is provided by Victoria Ward Equine Transport Lt up to a value of £10,000. Entering into a booking deems acceptance of this level of cover. We also advise that you insure your animal for transportation
You are personally liable for your horse during transport. All horses and ponies must always have their passport with them when being transported. This is a legal requirement under the Horse Passports (England) Regulation 2004.
to cover the cost of repairs if our box is damaged by your horse. You have the opportunity to inspect the vehicle before departure and agree any damage, as arguments will not be entered into later. Any damage will be repaired by a company chosen by us as the transport vehicle must meet the manufacturer's specifications.
General wear & tear is acceptable & expected however any rips, tears, deep kick marks into the rubber matting will be charged back to the owner.
The driver takes all reasonable precautions; however, in the event of an accident please note that you are personally liable for your horse in the event of injury or damage sustained to or by your horse.
The customer warrants that each equine in the consignment has been properly described when booking transport and does load and travel without concern. The customer will be as honest as possible about the horse’s previous experiences (good & especially bad) and if the transporter arrives and feels the need to refuse to transport a horse, has the right to do so and the pre-agreed cost for transport will be paid in full by the customer.
A time frame of
will be given to load the horse, after this, a charge of
£15 per half hour
will be added. Whilst every effort will be made, In the rare event of the horse being incapable of being loaded, the full cost agreed for transport plus waiting time will be paid in full by the customer.
If your horse becomes unsettled during transit, we reserve the right to sedate your horse and/or call out an emergency vet to sedate your horse if we deem the situation necessary. You will be liable for any veterinary expenses.
All bookings must be made by an adult over the age of 18. Any bookings made for a under 18 must have a parent or guardian with them at all times.
Customers are more than welcome to travel in the cab of the vehicle but should be aware they do entirely at their own risk.
Liability is not accepted for loss of entry fees or any other related expenses in the event of delayed or cancelled journeys for any reason.
If you are unable to provide a haynet for your horse, please let us know in advance so we can.
No horses or haynets are to be tied to the outside of the horsebox at any time.
Our box is cleaned and disinfected after every horse, however when the horse is at their destination, our driver can remove droppings at this venue to help stop any spread of disease bringing this back to my horses.
Loading & travelling your horse
Please ensure there is a flat & level surface ready for us to load your horse. Uneven surfaces can make the ramp feel wobbly to the horses & sometimes have a negative impact on safe loading.
Please ensure there is ample room for us to turn our lorry around on arrival.
It is the owner’s responsibility to have the horse in correct travel gear. We cannot guarantee to always be able to lend equipment.
If we are collecting a horse from a seller (someone on your behalf) please ensure they are aware of the collection time, any delay on them preparing your horse for travel will be subject to our waiting charge policy (£15 per 30 mins waiting charge).
Booking policy - how to book
We now operate a
100% pre-payment booking
. This can all be paid at once, or a minimum of
of the total amount on booking and the remainder no later than 24 hours before the journey commences.
The 50% deposit is non-refundable and taken off the overall cost for transport on the day. Unfortunately until the deposit is received we cannot guarantee your booking.
If you pay in full and then cancel, please see cancellation policy for refunds.
Extreme weather conditions: Snow / Ice / Flooding etc.
In the interest of your horses safety and ours, the lorry does not go out in snow or icy conditions. In any case of severe weather your booking shall be transferred to another date.
before the date of transport will be charged a cancellation fee of the
full transport cost including estimated waiting time costs.
Cancellations made after receiving the deposit but before the 1 week cut off will be charged a cancellation fee of your
Moving / transfer of your transport date
If you need to move your booking we require
weeks notice and is also subject to a
£35 admin charge
for a change of date. In extreme circumstances we may waiver that fee.
If you wish to change your date after this time unfortunately this will be classed as a
and you will lose your deposit.
Where possible we will be try to move the transport date to another time - however if arena hire is included in the package such as Training & Transport there is a
£25 arena fee charge per horse
which is non-transferable/ refundable as these are booked & paid in advance upon booking.
Dates can only be moved
. After this a new booking must be made.
Payment details to secure booking
BACS Details for Deposits are as follows:
Victoria Ward Showjumping Coach & Equine Transport Ltd
By accepting a quote from Victoria Ward Equine Transport and confirming a booking the customer agrees to the Terms & Conditions outlined above.
Indicates required field
Please tell us more about your horse - name, age, height and weight (if known - approx.) & any special travel requirements
Your email & contact number. If there are other parties involved in the transport (buyers/sellers) please provide all & additional details here:
Please use this box to include the full address of both pick up & drop off including any additional directions if the sat nav may not take us here.
I confirm that: I have read and agree to all the terms & conditions stated above including full understanding of the damage & cancellation policy. I also understand until the deposit is received the booking is not confirmed in the diary
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Terms and conditions