The following T&C’s cover legal cover, cancellation policy & damage policy:

    Please have a through read through these terms and conditions carefully, it is the customers responsibility to read the following conditions before booking transport with us, if you book transport you are agreeing to the following conditions. If you have any questions about the following terms and conditions, please contact us.

    Care, Custody and Control insurance is provided by Victoria Ward Equine Transport Lt up to a value of £10,000. Entering into a booking deems acceptance of this level of cover. We also advise that you insure your animal for transportation

    You are personally liable for your horse during transport. All horses and ponies must always have their passport with them when being transported. This is a legal requirement under the Horse Passports (England) Regulation 2004.​​​  ​
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    You are entirely liable to cover the cost of repairs if our box is damaged by your horse. You have the opportunity to inspect the vehicle before departure and agree any damage, as arguments will not be entered into later. Any damage will be repaired by a company chosen by us as the transport vehicle must meet the manufacturer's specifications. ​

    General wear & tear is acceptable & expected however any rips, tears, deep kick marks into the rubber matting will be charged back to the owner. 

    The driver takes all reasonable precautions; however, in the event of an accident please note that you are personally liable for your horse in the event of injury or damage sustained to or by your horse. ​
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    The customer warrants that each equine in the consignment has been properly described when booking transport and does load and travel without concern. The customer will be as honest as possible about the horse’s previous experiences (good & especially bad) and if the transporter arrives and feels the need to refuse to transport a horse, has the right to do so and the pre-agreed cost for transport will be paid in full by the customer. ​​

    ​ A time frame of 15 minutes will be given to load the horse, after this, a charge of £15 per half hour will be added. Whilst every effort will be made, In the rare event of the horse being incapable of being loaded, the full cost agreed for transport plus waiting time will be paid in full by the customer. ​

    If your horse becomes unsettled during transit, we reserve the right to sedate your horse and/or call out an emergency vet to sedate your horse if we deem the situation necessary. You will be liable for any veterinary expenses.

    All bookings must be made by an adult over the age of 18. Any bookings made for a under 18 must have a parent or guardian with them at all times.

    Customers are more than welcome to travel in the cab of the vehicle but should be aware they do entirely at their own risk. ​
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    Liability is not accepted for loss of entry fees or any other related expenses in the event of delayed or cancelled journeys for any reason.

    If you are unable to provide a haynet for your horse, please let us know in advance so we can.​​

    No horses or haynets are to be tied to the outside of the horsebox at any time. 

    Our box is cleaned and disinfected after every horse, however when the horse is at their destination, our driver can remove droppings at this venue to help stop any spread of disease bringing this back to my horses.

    Loading & travelling your horse

    Please ensure there is a flat & level surface ready for us to load your horse. Uneven surfaces can make the ramp feel wobbly to the horses & sometimes have a negative impact on safe loading.  

    Please ensure there is ample room for us to turn our lorry around on arrival.   

    It is the owner’s responsibility to have the horse in correct travel gear. We cannot guarantee to always be able to lend equipment. 

    If we are collecting a horse from a seller (someone on your behalf) please ensure they are aware of the collection time, any delay on them preparing your horse for travel will be subject to our waiting charge policy (£15 per 30 mins waiting charge). 

    Booking policy - how to book 

    We now operate a 100% pre-payment booking. This can all be paid at once, or a minimum of 50% deposit of the total amount on booking and the remainder no later than 24 hours before the journey commences. 

    The 50% deposit is non-refundable and taken off the overall cost for transport on the day. Unfortunately until the deposit is received we cannot guarantee your booking. 

    If you pay in full and then cancel, please see cancellation policy for refunds. 

    Additional Charges 

    Please note that any Tolls or Clean Air Clear Air Charges will be charged back to client, at the time of booking we cannot always add these into the estimated prices. 

    Cost of Fuel Charges 

    Unfortunately 2022 has been a turbulent year in terms of the price of fuel which has a huge impact on our prices. For bookings that may be several weeks or months in advance, we are caveating that there may be a price increase in your original quote which will be discussed with you before fulfilling your transport. 
     
    Extreme weather conditions: Snow / Ice / Flooding etc. 

    In the interest of your horses safety and ours, the lorry does not go out in snow or icy conditions. In any case of severe weather your booking shall be transferred to another date.  

    Cancellation policy

    Cancellations made 1 week before the date of transport will be charged a cancellation fee of the full transport cost including estimated waiting time costs.  

    Cancellations made after receiving the deposit but before the 1 week cut off will be charged a cancellation fee of your deposit.

    Moving / transfer of your transport date 

    If you need to move your booking we require a minimum of three weeks notice and is also subject to a £35 admin charge for a change of date. In extreme circumstances we may waiver that fee.  

    If you wish to change your date after this time unfortunately this will be classed as a cancellation and you will lose your deposit. 

     Where possible we will be try to move the transport date to another time - however if arena hire is included in the package such as Training & Transport there is a £25 arena fee charge per horse which is non-transferable/ refundable as these are booked & paid in advance upon booking.  

    Dates can only be moved once. After this a new booking must be made.    

    Payment details to secure booking 
     
    BACS Details for Deposits are as follows:
     
    Account Number: 47802220
    Sort Code: 608371
    Account Name: Victoria Ward Showjumping Coach & Equine Transport Ltd

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    ​By accepting a quote from Victoria Ward Equine Transport and confirming a booking the customer agrees to the Terms & Conditions outlined above.
     
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